SHIPPING & RETURN
Fast, Safe, No Hassle
Shipping
Where We Ship
- We currently ship internationally from our Singapore fulfillment center, with selected products fulfilled directly from our Korea headquarters when inventory is unavailable.
Processing Time
- Orders placed before 10am (Singapore time) on business days ship the same day. All other orders ship the next business day. We don't ship on weekends or public holidays.
- Once your order has shipped, you'll receive a confirmation email with tracking information.
Estimated Delivery Time
| Destination | Estimated Delivery |
|---|---|
| Singapore | 2 working days |
| Hong Kong, Taiwan, Philippines, Brunei, Australia, New Zealand | 3–5 working days |
| Thailand, Malaysia, Indonesia | 2–4 working days |
| United States, Europe, United Arab Emirates | 5–7 working days |
Please note:
- Delivery times are estimates and may vary due to customs clearance or local courier delays.
- If an item is temporarily unavailable at our Singapore fulfillment center, it may be shipped directly from our Korea headquarters, which may extend delivery by a few business days.
Shipping Rates :
- We're currently offering FREE worldwide shipping for a limited time.
- Shipping costs are calculated based on the destination country and package weight.
- View our detailed shipping rate table (Click Here)
The published rates are based on our current international shipping schedule from Singapore and are subject to change without prior notice.
Returns
14-Day Return Window
- You can return your frames within 14 days of delivery.
- Trying them on indoors to check the fit is fine. Keep the protective film on the lenses and any tags attached, and send everything back in the original packaging with all accessories.
- We can't accept items that have been worn outdoors or during activity, have had the protective film removed, or show signs of use.
- Not sure about the fit? Check the fit measurements on each product page, or email support@feelmorys.global before you order.
How to Start a Return
- Email our support team at support@feelmorys.global with your order number.
- We'll send you a return authorization and instructions. Please don't send anything back before your return is approved.
- Ship the product back to us. Once we've received and approved it, your refund will be issued to your original payment method within 10 business days.
Exchanges
- Need a different color or model? You can exchange your item within the same 14-day window, under the same conditions as a return. Email support@feelmorys.global to arrange one. If the new item costs more, you pay the difference; if it costs less, we refund the difference. There's no exchange fee, but customers are responsible for the shipping costs of an exchange, unless the product is defective, damaged, or incorrect.
Damaged or Incorrect Items
- If your order arrives damaged, defective, or isn't what you ordered, email us with your order number and photos within 14 days of delivery. We'll cover the return shipping and make it right. Manufacturing defects found later are covered by our 1-year warranty.
Note:
- Original shipping fees are non-refundable. Customers are responsible for return shipping unless the product is defective, damaged, or incorrect.
- Sale items (products sold at a marked-down price) are final sale and cannot be returned or exchanged, unless the product is defective, damaged, or incorrect.
- Orders placed with a promo code or an automatic offer (such as "50% off your 2nd pair") remain eligible for returns and exchanges. If you return part of a multi-item offer, the items you keep are charged at their regular price and we refund the difference.
- Full terms, including the EU and UK cancellation right, are in our Refund Policy.
