SHIPPING & RETURN
Fast, Safe, No Hassle
Shipping
Where We Ship
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We currently ship internationally from our Singapore fulfillment center, with selected products fulfilled directly from our Korea headquarters when inventory is unavailable.
Processing Time
- Orders placed before 10am (Singapore time) on business days ship the same day. All other orders ship within 1โ3 business days.
- Once your order has shipped, you'll receive a confirmation email with tracking information.
Estimated Delivery Time
| Destination | Estimated Delivery |
|---|---|
| Singapore | 2 working days |
| Hong Kong, Taiwan, Philippines, Brunei, Australia, New Zealand | 3โ5 working days |
| Thailand, Malaysia, Indonesia | 2โ4 working days |
| United States, Europe, United Arab Emirates | 5โ7 working days |
Please note:
- Delivery times are estimates and may vary due to customs clearance or local courier delays.
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If an item is temporarily unavailable at our Singapore fulfillment center, it may be shipped directly from our Korea headquarters, which may extend delivery by a few business days.
Shipping Rates :
- We're currently offering FREE worldwide shipping for a limited time.
- Shipping costs are calculated based on the destination country and package weight.
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View our detailed shipping rate table(Click Here)
The published rates are based on our current international shipping schedule from Singapore and are subject to change without prior notice.
Returns
14-Day Return Window
- If your FeelMorys frame isnโt the perfect fit, you can return it within 14 days of delivery. No questions asked, as long as itโs unused and in its original packaging.
How to Start a Return
- Email our support team at support@feelmorys.global with your order number.
- Weโll send you a return authorization and instructions.
- Ship the product back to us. Once received, your refund will be processed within 10 business days.
Exchanges
- Need a different color or style? You can exchange your item within the same 14-day window. Email support@feelmorys.global to arrange one. Thereโs no exchange fee, but customers are responsible for the shipping costs of an exchange, unless the product is defective or incorrect.
Note:
- Original shipping fees are non-refundable. Customers are responsible for return shipping unless the product is defective or incorrect.
- Sale items (products sold at a marked-down price) are final sale and cannot be returned or exchanged, unless the product is defective or incorrect. Orders placed with a promo code remain eligible for returns and exchanges.
