Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You'll also need your order number or proof of purchase.
How to start a return
Email us at support@feelmorys.global with your order number. Once your return is approved, we'll send you a return authorization and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping
Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Damages and issues
Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exchanges
Need a different color or style? You can exchange your item within the same 14-day window. Email support@feelmorys.global to arrange one. We don't charge an exchange fee, but customers are responsible for the shipping costs of an exchange, unless the item is defective, damaged, or incorrect.
Non-returnable items
Sale items and gift cards cannot be returned, exchanged, or refunded. A "sale item" is a product sold at a marked-down price, shown with a crossed-out original price or labelled "Sale" or "Final Sale" on the product page.
Orders placed with a promo code or discount code are not sale items and remain eligible for our 14-day return policy. Refunds for these orders are issued for the amount actually paid after the discount.
This does not affect your rights if an item is defective, damaged, or incorrect.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be unused, in the same condition that you received it, and in its original packaging. You'll also need your order number or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at support@feelmorys.global.
